WOW! What happens when you don’t hire the RIGHT talent…

Many of us have probably ordered a cake for someone at some point. Well… here is an example of a cake brought to us by the skilled employees of a WalMart Bakery. The person that ordered the cake said, 'I would like to order a cake that says: "Best Wishes Suzanne" and underneath that: "We Will Miss You"'. As you can tell by the picture, the final result was… well… RIDICULOUS!!!!

So the question really is: HOW CAN THIS HAPPEN??? I am sure there are many answers so I will start with the first thing that came to my mind:

Who hired this person? Where was management? Does this person work in a vacuum? I ran a small business once and I couldn't imagine what I would have done if one of my employees did something that stupid. But my employees were better than that… I think. So how could I (as a business owner or manager) ensure that this never happens? Would a simple screening or test prior to employment identified that this employee has a severe weakness and should NEVER be in a position to spell, write, take orders, deal with customers, etc.???

just a thought…

Posted October 31st, 2007 by Harry Glazer - Posted in Customer Service, Human Resources | |

4 Responses to ' WOW! What happens when you don’t hire the RIGHT talent… '

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1. Aaron Witsoe said,
   
   

   on November 28th, 2007 at 2:58 pm

   Don’t have this person running your payroll

2. Matt Sawyer said,
   
   

   on November 28th, 2007 at 3:11 pm

   Classic! Its hard to make that mistake.

3. Brenna said,
   
   

   on November 28th, 2007 at 5:00 pm

   And I thought putting Happy Bithday on my mom’s cake was bad.

4. Lynette said,
   
   

   on November 29th, 2007 at 4:02 pm

   Doesn’t sound like they were hired to think.

   Sounds like for once someone actually did exactly as they were told, or at least what they heard…..

   If my kids would only attempt once to do what they heard and not ignore you all together.

   Can you really reprimand someone for actually listening?

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